Wednesday, April 2, 2008


I really enjoyed this past weekend's SMBNation East conference (see Harry Brelsford always creates an enjoyable and productive event, and each one is unique. This year the agenda was skewed towards longer, more detailed presentations ("deep dives"), which is a popular request we hear too so I expect our annual conference in September will be similar.

From a Computer Troubleshooters perspective it was productive both because we met a lot of independent SMB IT business owners who we think would make excellent additions to the CT family, and also becuase we built relationships with a good number of high quality vendors who were in attendance. Some are already in our Preferred Vendor program, like Autotask, AVG, Acronis, etc, and some are going through the review process now (Google, HP, Kaseya). We also met some brand new potential partners, including Matt Makowicz who authored the new book "A Guide to Selling Managed Services".

I also had the opportunity to meet and "talk shop" with the CEO of CMIT, and two franchisees from Expetec (both are "friendly competitors" to CT). All very nice guys, and (unlike a few bad apples in our industry) all seem to be committed to taking care of the customer while building a successful business for themselves along the way.

Thanks to Chris Radak (CTUSA) and Randy Crainin (CT-Freehold) for helping me out at the show, and a very special THANKS to Harry Brelsford for inviting us to a wonderful event.

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