Thursday, June 10, 2010

CT Annual Conference Report

From Richard Warren, Ass't National Director for Communications:


Computer Troubleshooters just completed their 11th annual North American Conference in Decatur, Georgia, on June 7th. This year was rather unique in that the conference was held at the highly regarded Agnes Scott College in Decatur, GA. The Agnes Scott campus was a perfect fit the technology franchise’s needs. The main theme of this year’s annual event was “Beyond the Horizon”.

Chip Reaves, CEO, stated, “Keeping your eye on this horizon is important for any business, but especially for a technology-based company like Computer Troubleshooters. If we are going to keep our status as the world’s best IT network we need to be thinking about where we want to be as an organization five years from now. During our time together we explored our future together. Some of the exploration will be technology, so we are pleased to have many great vendor partners who attended”.

Reaves continues, “What can we do together to maximize our opportunities in the future? That was our main topic for some sessions. We have a team of over 450 locations around the world and over 1200 of the smartest folks on the planet. We have a great foundation to build from, and we have a newly reorganized Assistant National Director team along with the CTUSA office to help focus our efforts and goals for going ‘Beyond the Horizon’”.

Three new franchisees were trained prior to the conference which adds to the strong growth of over 1200 worldwide technology technicians. The conference started with the Computer Troubleshooters Growth Club business coaching workshop. Four new sales videos were shown throughout the conference. These were received quite well by the franchisees and will be available for them to use in their local areas.

Franchisee attendees came from all over the United States and Canada to attend this annual conference event. The five day event was a tremendous success and was packed with many training seminars, one-on-one workshops, and vendor presentations as well as a town hall type meeting where the franchisees and their ideas and suggestions were heard. Computer Troubleshooters has always been a franchisee orientated business and with this town hall meeting it gave the franchisees another venue to express their ideas and suggestions.

Franchisees received training during these workshops and presentations on new technology such as cloud computing, SEO & SEM (Search Engine Optimization & Marketing), HaaS (Hardware-as-a-Service opportunities, and MSP (Managed Service Plans) to name just a few. Computer Troubleshooters and their 450+ worldwide franchisees were one of the very first to introduce MSP (Managed Service Plans) to their clients. Other new technology that was covered during this conference will be introduced to old and new clients as the attendees return to their local businesses and communities.

Numerous Awards were given to the franchisees including the Franchise of the Year award, Gold, Silver and Bronze sales achievement awards, the Rising Star Franchise award, the Fast Growth award, and tenure awards for five and ten year franchisees.

As Computer Troubleshooters looks forward, “Beyond The Horizon”, I am certain we shall see this leader in small businesses clients, home office clients, and the residential customer grow to reach new horizons that will again keep them ranked by Entrepreneur Magazine, Franchise Business Review, and as a top technology franchise.