Wednesday, February 3, 2010

What to do?

I like to think that Computer Troubleshooters is a good partner to our vendors. We're sometimes a little slow to review and sometimes a little disorganized, but overall we've got a great relationship with top vendors like Zenith Infotech, Dell, Robin Robins, MSPU, SuperAntiSpyware, Fonality, SUTUS, etc.

But there are a handful of vendors I would just as soon never hear from again, usually because of past unethical behavior. American Registry is one of those (americanregistry.com). They make these special plaques for companies who win awards, except they're really pushy about it. Seven years ago I had a problem where they shipped me a giant plaque with a note saying "if you don't like it you don't have to pay for it". I hadn't asked for it, and didn't like it or their sales technique, so I threw it away. For months afterwards I kept getting harassing phone calls from their staff demanding money.

Seven years later, they are STILL annoying me. Every time Computer Troubleshooters wins an award - and we do win a lot of awards (shameless plug) I can count on new emails and phone calls from American Registry. So far this year I'm averaging one email every 3 days, and a voice-mail about once a week. "Congratulations from American Registry on being recognized by Entrepreneur.com in its selection of Top Low-Cost Franchises." (or Top Home-Based Franchises, or Top Franchises, or Top 25 Franchises in Atlanta, etc.

I have asked them time and time again to stop emailing me. I've asked them to stop calling me. It's a minor thing in a way, but every time I hear from them I remember the scam they tried to pull in 2003, and it just irritates me.

So, internet friends, what would you do if you were me? Is there a way I can get these folks to stop bothering me or should I just grin and bear it?