Wednesday, February 3, 2010

What to do?

I like to think that Computer Troubleshooters is a good partner to our vendors. We're sometimes a little slow to review and sometimes a little disorganized, but overall we've got a great relationship with top vendors like Zenith Infotech, Dell, Robin Robins, MSPU, SuperAntiSpyware, Fonality, SUTUS, etc.

But there are a handful of vendors I would just as soon never hear from again, usually because of past unethical behavior. American Registry is one of those ( They make these special plaques for companies who win awards, except they're really pushy about it. Seven years ago I had a problem where they shipped me a giant plaque with a note saying "if you don't like it you don't have to pay for it". I hadn't asked for it, and didn't like it or their sales technique, so I threw it away. For months afterwards I kept getting harassing phone calls from their staff demanding money.

Seven years later, they are STILL annoying me. Every time Computer Troubleshooters wins an award - and we do win a lot of awards (shameless plug) I can count on new emails and phone calls from American Registry. So far this year I'm averaging one email every 3 days, and a voice-mail about once a week. "Congratulations from American Registry on being recognized by in its selection of Top Low-Cost Franchises." (or Top Home-Based Franchises, or Top Franchises, or Top 25 Franchises in Atlanta, etc.

I have asked them time and time again to stop emailing me. I've asked them to stop calling me. It's a minor thing in a way, but every time I hear from them I remember the scam they tried to pull in 2003, and it just irritates me.

So, internet friends, what would you do if you were me? Is there a way I can get these folks to stop bothering me or should I just grin and bear it?

4 comments: said...

i like this

Anonymous said...

These guys are awful. They call our business constantly and are not only persistent, but incredibly rude. They lied to our switchboard operator (told her they were clients) in order to get through to the senior partner.

Aggressive tactics indeed.

Anonymous said...

Is it wrong that I am happy to read that we're not the only ones that are stalked by these people! Wow! Thank you for sharing this!!!

Anonymous said...

Our service center has standing instructions to toss any faxes, email, or letters from them without reading.

If you try to use their remove-me number, you get even more junk from them.