In my former life I created the world's largest IT services franchise, Computer Troubleshooters. Today I manage an e-learning company for franchise systems, bigger-brains.com, based in part on the platform we built for Computer Troubleshooters.
I've done several interviews now with Jim Blasingame, and today we talked about cloud computing and Computer Troubleshooters upcoming initiatives in that area. Jim also got a little personal.... you'll have to listen to find out more.